Details

IT Manager

Gloucester

Ref. | Date Posted: 24/08/21

About us - Different from Day One

We started Complete Utilities in 1999 with a single, hired excavator and one ambition: to find a better way of installing our client’s telecoms, water, power or gas networks.

That’s because we knew that the traditional way of delivering and maintaining utility networks wasn’t working efficiently. All too often, disjointed supply chains, bureaucracy and a lack of planning and initiative led to projects stalling – with an inevitable impact on the time and cost involved in getting projects done.

For more than 20 years we’ve been developing a smarter, more agile and accountable approach. We’ve invested significantly in our own people and plant and today we own a fleet of over 150 excavators plus other specialist equipment and we have a team of over 300 employees at our state-of-the-art offices just outside Gloucester. Our size, experience and refreshing approach makes us a go-to provider of network installation solutions and we’ve built long-term, successful partnerships across the utilities and civil engineering sectors nationwide. Despite our rapid growth, we’ve maintained the values and ethos of an independent, family-run business and we offer all our clients a bespoke and personal service.

No buck passing. No bottle necks. No missed deadlines.

Why join us on the journey?

We know what’s it like to want a job that’s going places. Afterall, we started our business over 20 years ago with just a £250 loan and one hired excavator. And, with a single-minded determination and the help of our talented team, we’ve grown to be the thriving business Complete Utilities is today.

We can’t fast track networks on our own!!!

The world is changing. The next generation of fibre, 5G and the electric vehicle boom demands a new level of connectivity. Population growth and ambitious plans for new housing will require a huge investment in the water, gas and power networks too.

To meet the rising demand for our services we’re always looking for like-minded people to join our team. You’ll bring us your skills, experience and ‘can do’ attitude. And in return you’ll get to work for a family business, with a favourable remuneration package and a commitment to invest in your training and career progression.

Our Vision

“By 2025 we aim to be the UK’s most sought after partner for the delivery of utilities infrastructure projects of any scale and complexity, because no other supplier can match our track record of success. Complete Utilities will become the benchmark against which all other suppliers are judged”.

Our Values:

Can do - We have a culture that’s entirely focused on finding ways to deliver what our customers need.
Empowered - Our people have authority to make decisions on the ground, take ownership of projects and find solutions to problems.
Pride - We are all driven by a desire to do the best job possible and build a business we can be proud of.
Transparent - We’re honest and open in all our dealings with both customers and each other, even when we make mistakes.
Family - We care about the physical and mental welfare of our people and their families – family always comes first.

Main Purpose of Role:

Define and implement a clear IT strategy.
Lead, direct and manage the ICT function including desktop support, proprietary systems, existing and new, hardware acquisition and distribution functions.
This includes managing the Support team as well as multiple suppliers.

Key Tasks	Provide technical direction, innovation and guidance for the team and the business. Hands on with the day-to-day ICT estate and managing 3rd party suppliers and existing ICT staff to ensure they are providing the required services, within SLAs and Budgets
Main Duties	Managing the strategic and day to day ICT function, ICT change, external ICT vendor management with a proven track record in doing so Processes, resource, and budget management. Ensure technology meets the requirements as set out by agreed KPI's, SLA's. Define the services that ICT offer and work with the business to ensure that these meet the ongoing needs of the business. Responsible for the delivery of ISO27001 Development of the Office 365 applications Responsible for the Development of the Power BI platform and Power Apps across the organisation. Ensure the appropriate infrastructure/Support for business needs both current and future. To manage all third-party IT vendors and to ensure that the appropriate balance between internal resources and external vendors is maintained. Ideally reducing the need for external vendors To work with audit, Risk and Compliance resources and other key stakeholders to ensure that IT conforms with all risk and compliance initiatives. To own and ensure that all ICT work is to a concise set of methodologies and that these are supported by the appropriate policies and procedures.
Responsible for Staff/Equipment	3 x IT Support Staff
Person Specification	Required: Experienced with a variety of technologies in infrastructure, virtualised, software, applications, cloud, and mobile environments. Ability to drive best practice processes within a business including data quality and integrity throughout the business Good understanding of IT security and IT risk management frameworks Knowledge & experience of ISO27001 Understanding of Dynamics NAV Understanding of ITIL Frameworks Desired: Proven proficiency of basic SQL. Stakeholder and client relationship management Application Development (including Proprietary Systems) and Service Management with commensurate management experience

Additional Tasks	Carry out any other duties that can reasonably be requested from time to time within the skills, training and experience required for this position.
Reporting To:	Operations Director
Hours of Work per Week	Whilst the core hours of work are 8am - 5pm Monday to Friday with a 30-minute lunch break, we require flexibility regarding working hours. On occasions, be required to work additional hours to fit the needs of the business.
Benefits	20 days holiday

This IT Managers position requires the individual to be fully onsite, which is based at the Head Office in Maisemore, Gloucestershire and does not offer remote working.

Strictly no agencies please.